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Returns & Refunds

At Bellamy’s Organic, we want to ensure your order arrives safely and as expected. If there is an issue with your delivery or the products you receive, please contact our Customer Service team so we can assist.

Missing or Delayed Orders

Bellamy’s Organic online orders are delivered within Australia using Australia Post Standard delivery.

Delivery can take up to 8 business days, depending on your location.

If your parcel has not arrived within a reasonable timeframe, please contact us at hello@bellamysorganic.com.au so our team can assist with your delivery.

Incorrect, Damaged or Faulty Products

If your order arrives incorrect, damaged, faulty or is not of the expected quality, please contact Bellamy’s Organic as soon as you become aware of the issue.

You can contact us via:

Please include your order details and a description of the issue.

For products damaged during transit, please also provide a photograph showing the affected product.

How to Return a Product

Please contact Bellamy’s Organic before returning any products.

Where a return is required, our Customer Service team will provide you with return instructions and arrange a reply-paid return label for the approved return.

Please do not send products back without first contacting our team.

Once our warehouse receives the returned goods, we will process any approved refund.

Change of Mind Returns

Please choose your products carefully, as Bellamy’s Organic does not accept returns for change of mind or other changes in personal circumstances.

This does not affect any rights you may have to a repair, replacement, refund or other remedy under the Australian Consumer Law.

Refunds & Replacements

Where you are entitled to a refund or replacement, Bellamy’s Organic will endeavour to provide this within 30 days of receiving the returned goods, or otherwise within 30 days of receiving the claim where a return is not required.

Approved refunds will be processed using the same payment method used for the original order, unless otherwise specified by Bellamy’s Organic.

Where Bellamy’s Organic requires an incorrect, damaged or faulty product to be returned, the return will be arranged at Bellamy’s Organic’s cost.

Returns may not be accepted where damage or faults have been caused by misuse or neglect.

Need Help?

If you have received an incorrect, damaged or faulty product, or need assistance with an order that has not arrived, please contact our Customer Service team: